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Tell me about your culture, to predict your tourism activity preferences and evaluations: cross-country evidence based on user-generated content
- Ji, Guang Meng, Cheah, Jun-Hwa, Sigala, Marianna, Ng, Siew Imm, Choo, Wei Chong
Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews
- Taw, Ly Wen, Libert, Alan R., Paramasivam, Shamala
Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews
- Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan, Moskovsky, Christo, Jalaluddin, Ilyana, Darmi, Ramiza
Rapport management in hotel responses to online reviews in Malaysia
- Ly Wen, Taw
Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management
- Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan Reed, Darmi, Ramiza Binti, Jalaluddin, Ilyana Binti
The addition of images to eWOM in the travel industry: An examination of hotels, cruise ships and fast food reviews
- Zinko, Robert, Furner, Christopher P., de Burgh-Woodman, Helene, Johnson, Patricia, Sluhan, Anne
Using Machine Learning to Predict the Sentiment of Online Reviews: A New Framework for Comparative Analysis
- Budhi, Gregorius Satia, Chiong, Raymond, Pranata, Ilung, Hu, Zhongyi
Virtual rapport management: responses to positive online reviews
- Taw, Ly Wen, Paravasivam, Shamala, Libert, Alan, Moskovsky, Christo
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